At CMS, our team was responsible for designing and implementing a centralized repository for the Qualified Health Plan (QHP) Directory—an initiative aimed at modernizing how provider data is collected, validated, and shared across the healthcare ecosystem. This platform was developed to serve as a single source of truth for providers and practice delegates to verify their demographic, professional, and practice information, which is ultimately distributed to the Health Insurance Marketplace.
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Historically, healthcare providers were required to log into multiple systems to update or confirm their information, leading to redundancy, inconsistencies, and significant administrative burden. The QHP Directory initiative addressed these pain points by consolidating disparate workflows and legacy systems into one user-friendly, secure interface.
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This centralization not only improved the accuracy and timeliness of provider data but also supported compliance with regulatory standards and enhanced transparency for consumers seeking care through Marketplace plans. In reducing the number of touchpoints for credentialing and data submission, the solution also contributed to better provider engagement, operational efficiency, and data governance across CMS programs.
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By collaborating across technical, policy, and stakeholder teams, our group successfully built a scalable model that lays the foundation for future expansion and nationwide adoption—enabling a more connected, accurate, and efficient healthcare data infrastructure.
Our client US Department of Veterans Affairs needed some assistance with their National Center of PTSD website. The information and resources had grown and they were constantly getting calls from users not being able to navigate their page. The VA wanted us to look at their site map and determine if the information was organized and presented properly. Their goal was to redesign the site navigation to empower their users to find the resource they needed.
Our team tackled an interesting problem brought to us by our client the U.S Fish and Wildlife Center regarding their annual Waterfowl Harvest Diary Survey. The purpose of the survey, sent out to a random sample of approximately 100,000 waterfowl hunters, each uniquely identified by federal hunter number from across the United States, is to not only help in the evaluation of harvesting trends, hunter demographics, and hunting pressure, but also to establish waterfowl hunting regulations for the coming season. This survey is currently done via paper and postal service. Our team developed a technical solution for our client to collect this information and to increase their survey completion rate.
